Refund policy
🔁 Return & Refund Policy
At Cartnify, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
📦 Returns
We accept returns/replacements under the following conditions:
- The product is damaged, defective, or incorrect
- You contact us within 48 hours of delivery
- The item is unused and in original packaging
🔄 Replacement Policy
If your product is eligible, we will provide a free replacement at no extra cost.
💸 Refund Policy
Refunds are processed only in the following cases:
- Product is out of stock for replacement
- Customer received a wrong or defective item and replacement is not possible
Once approved, refunds will be processed within 5–7 business days to your original payment method.
❌ Non-Returnable Items
We do not accept returns for:
- Change of mind after delivery
- Used or damaged products (by customer)
- Items without original packaging
🚫 Order Cancellation
You can cancel your order within 12 hours of placing it. After that, it may already be processed for shipping.
📞 Contact Us
For any return/refund requests, contact us at:
📧 business.cartnify@gmail.com
Please include your Order ID and issue photos for faster resolution.